privacy policy.

Who we are

Honeywire Studio UK (“Honeywire Studio”, “we”, “us”) is a trading name of Mohammad Khatab, a sole trader based in the United Kingdom. For the purposes of UK data protection law, Mohammad Khatab trading as Honeywire Studio UK is the controller of the personal data described in this policy.

If you have any questions about this policy or how we handle your information, email us at hello@honeywirestudio.com.

What this policy covers

This policy explains how we collect and use personal data when you:

• visit honeywirestudio.com;
• contact us about our services;
• become a client, or work for a business that is our client.

It is written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

When you contact us

The enquiry forms on this website do not send your details to us directly. When you press “Send enquiry”, the form opens your own email app with a message already written. We only receive what you choose to send, which is usually your name, email address, company, website, the channels you’re interested in, an indication of your advertising budget and your message. If you email or call us, we receive the details you give us in the same way.

When you work with us

To deliver our services we may hold contact details for you and your colleagues, billing and invoicing details, records of our communications, and access to your advertising accounts, analytics, Google Business Profile and website tools. Campaign data in those accounts can include information about your own customers (see “Client data and advertising platforms” below).

When you visit this website

Our hosting provider automatically processes technical information such as your IP address, browser type and the pages you request, so that the site can be delivered and kept secure. The site’s typeface is loaded from Google Fonts, which means your browser sends your IP address to Google when a page loads.

We do not use analytics, advertising or tracking cookies on this website, and we do not set any cookies of our own.

How we use it and our lawful bases

• Replying to your enquiry and preparing a proposal: our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
• Delivering the services in our contract with you, including managing campaigns, reporting and account management: performance of a contract.
• Invoicing, accounting and tax records: compliance with our legal obligations.
• Keeping this website and our systems secure: our legitimate interests.
• Marketing emails: we do not currently send newsletters. If we do in future, we will only send them with your consent or where the law otherwise allows, and every email will let you opt out.

Client data and advertising platforms

When we run campaigns for a client, we may process personal data that belongs to that client’s customers, for example conversion events from a website pixel, or a customer list uploaded to build an audience. In that situation the client is the controller and we act as their processor, only on their documented instructions. The details are set out in our contract with the client, including any data processing terms.

Advertising platforms such as Meta (Facebook and Instagram), TikTok, Snapchat and Google process data under their own terms and privacy policies. Clients are responsible for having the right notices and consents in place on their own websites and apps for the tracking we set up on their behalf.

Who we share it with

We do not sell personal data. We share it only where needed, with:

• our website hosting provider, email provider and other IT services we use to run the business;
• Google, which serves the fonts on this website;
• advertising platforms and outdoor media owners, when we run or book campaigns for a client;
• our accountant and other professional advisers;
• HMRC, regulators, law enforcement or courts, where the law requires it.

International transfers

Some of our service providers, including Google and other platforms, process data outside the UK, in particular in the United States. Where that happens, we rely on the safeguards UK law provides, such as UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or the International Data Transfer Agreement and addendum to standard contractual clauses.

How long we keep it

• Enquiries that don’t lead to work: up to 12 months, then deleted.
• Client records, contracts and invoices: for the length of our working relationship and then for six years, to meet tax and accounting requirements.
• Access to your advertising and analytics accounts: removed when our engagement ends.
• Website server logs: kept by our hosting provider for a short period for security and troubleshooting.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data;
• ask us to restrict how we use your data;
• object to our use of your data where we rely on legitimate interests;
• ask for data you gave us to be transferred to another organisation;
• withdraw consent at any time, where we rely on consent.

To make a request, email hello@honeywirestudio.com. There is normally no fee, and we will respond within one month.

Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint, or call 0303 123 1113.

Security

We use reasonable technical and organisational measures to protect personal data, including secure, access-controlled accounts and two-factor authentication where available. We only ask for the level of access to client accounts that the work requires.

Children

Our services are for businesses. This website is not aimed at children, and we do not knowingly collect personal data from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.